10 Rules for Answering the Phone that All Auto Repair Shops Should Follow

You know that old saying, first impressions last a life time. This is especially true in the automotive aftermarket business, where we are already fighting to contradict the stereotype that auto repair shops are out to scam you. In this industry, a good amount of first impressions happen over the phone, so the importance of a friendly, helpful and professional phone presence is vital! Several times we’ve had our clients call us and ask why they... Continue Reading

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