3 Tips for Responding to Negative Business Reviews

Before a customer decides to pick your automotive shop to service their vehicle, chances are they are reading your online reviews to see what others have to say about their experiences. Negative reviews are pretty much inevitable – especially in the automotive industry – because, as the old saying goes: “You can’t please everyone.” Negative reviews present opportunities to both improve your business and show that although you realize you can’t please everyone, you will... Continue Reading

Autoshop Solutions

07/07/2015

4 Easy Tips to Make Customer Reviews Work For Your Automotive Shop

Why are customer reviews so important? Whether it’s a Google review, a Yelp review, a DemandForce review or more, what makes these online assessments so valuable? The answer is simple: reviews build trust. In fact, 73% of consumers say positive customer reviews make them trust a business more, and 79% of consumers trust online reviews as much as personal recommendations. It’s clear to see the power of good online reviews, but how do you go about... Continue Reading

Autoshop Solutions

10/21/2014

3 Tips for Responding to Negative Business Reviews

4 Easy Tips to Make Customer Reviews Work For Your Automotive Shop

Archives