Archive Posts: Business Tips
Easy Ways to Increase Customer Satisfaction - Part 1
As a shop owner, you’re not only in the business of providing auto parts and labor for your customers – you’re also in the business of customer service. Depending on your location, there are likely several competing shops within a few miles of your own. Your customers already expect repair results, so your level of service is what sets you apart. Great customer service is what keeps your customers coming back for every auto service,... Continue Reading
Autoshop Solutions
How to Increase Your Car Count with New & Returning Customers
Let’s Fill Your Service Bays! Before we dive in and spill our secrets on how to increase your shop’s car count, it’s important to determine your business goals first: Are you focusing on an increase in new customers? Do you need your one-time customers to become lifetime customers? Do you need your loyal customers to come in more frequently? The answer is probably a blend of all of the above, so you’ll need to prepare... Continue Reading
Autoshop Solutions
Proper Phone Etiquette for Service Writers
10 Ways to Improve Phone Conversations Marketing ends when the phone rings. This is your opportunity to bring in new customers and grow your business. It is extremely important to make sure your service writers have proper phone etiquette because they will be the first point of contact for your company. If a service writer does not meet the expectations of callers, you could be missing out on a ton of new business! As someone... Continue Reading
Jacob Massengill
Twas the Week Before Christmas
With just one week left before Christmas, why not have a little fun at your shop! The holidays are a great time to show employee appreciation and remind your employees (and customers) why your shop is a great place to work (and get their car repaired!) We’ve gathered some great ways to bring in the holiday and spread a little Christmas cheer. Here at Autoshop Solutions, we value having a great company culture so below... Continue Reading
Autoshop Solutions
How to Build Trust in Your Auto Shop: Part Two
In the long-awaited sequel to our first blog on building trust, we’re continuing the conversation on ways you can establish trust in your shop! By building a foundation of trust with your customers through education, you’re more likely to keep their business, increase your sales, and create a lasting happy customer. Trust Thrives on Customer Education Whether you know it or not, most of the distrust in auto shops stems from a lack of understanding... Continue Reading
Joel Fogleman
Facebook Ads vs. Boosted Posts: Which is Best for Your Shop?
When diving into the world of Facebook ads it can feel completely overwhelming. There are so many options! Where do you start? More importantly, how can you optimize your Facebook ads and boosted posts to help you meet goals you have set for your shop? Lucky for you at Autoshop Solutions we have a team of skilled social aficionados to guide you and build you a roadmap to success. All you have to do is... Continue Reading
Leah Ferguson