Category: Business Consulting

How to Handle Your Difficult Customers in the Shop

August 12th, 2020 by

Customer Service Techniques for Shop Employees All businesses have their fair share of demanding customers, and auto repair shops are no exception. Sometimes customers can be extremely difficult to talk with, especially when they are frustrated or angry. At first, you may want to kick the customer out, but with a calm mindset, anyone can

Easy Ways to Increase Customer Satisfaction – Part 1

March 16th, 2020 by

As a shop owner, you’re not only in the business of providing auto parts and labor for your customers – you’re also in the business of customer service. Depending on your location, there are likely several competing shops within a few miles of your own. Your customers already expect repair results, so your level of

What Makes Your Shop Stand Out?

November 18th, 2019 by

Do You Put Your Best Foot Forward In Front of Customers? There’s a lot of competition and customers are looking for a shop that is set apart from the others. Do you talk about what makes you stand above the rest? Get Ahead of the Competition There are so many choices for everything now. As

Proper Phone Etiquette for Service Writers

July 1st, 2019 by

10 Ways to Improve Phone Conversations Marketing ends when the phone rings. This is your opportunity to bring in new customers and grow your business. It is extremely important to make sure your service writers have proper phone etiquette because they will be the first point of contact for your company. If a service writer

Twas the Week Before Christmas

December 17th, 2018 by

With just one week left before Christmas, why not have a little fun at your shop! The holidays are a great time to show employee appreciation and remind your employees (and customers) why your shop is a great place to work (and get their car repaired!) We’ve gathered some great ways to bring in the

How to Build Trust in Your Auto Shop: Part Two

December 3rd, 2018 by

In the long-awaited sequel to our first blog on building trust, we’re continuing the conversation on ways you can establish trust in your shop! By building a foundation of trust with your customers through education, you’re more likely to keep their business, increase your sales, and create a lasting happy customer. Trust Thrives on Customer

How to Build Trust in Your Auto Shop: Part One

July 18th, 2018 by

Auto shops have the unfortunate luck of being in an industry that has major trust issues with its customers. Most other service providers don’t have a trust issue to this degree, so it’s been a constant sore spot in the industry for years. It has only gotten more challenging with the addition of things like