Leah Ferguson, Author at Autoshop Solutions Inc.

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How to Respond to Negative Reviews (With Examples)

February 25th, 2019 by

As an auto shop owner, when a customer leaves a negative review it can be hard to not take it personally. Your shop is your life and when anyone says something terrible about it the first reaction can be to get defensive. Our advice? Take a moment, count back from 10 and start to think