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How to Handle Your Difficult Customers in the Shop

August 12th, 2020 by

Customer Service Techniques for Shop Employees All businesses have their fair share of demanding customers, and auto repair shops are no exception. Sometimes customers can be extremely difficult to talk with, especially when they are frustrated or angry. At first, you may want to kick the customer out, but with a calm mindset, anyone can

The Importance of Online Reviews

January 13th, 2020 by

It’s hard to know who you can trust when it comes to getting your car serviced. Fortunately, online reviews are a great way to get recommendations! That also makes them an important focus for auto repair shops. Reviews help potential customers know what to expect from your business. They are produced by real people that

What is Bot Traffic and What Do Bots Do?

July 10th, 2019 by

Are you seeing a huge spike in the number of users and pageviews on your website seemingly out of nowhere? It could mean that your new marketing campaigns have just kicked in and are giving you improved results. However, if you’re seeing large increases in bounce rate and decreases in average session time, you could

Proper Phone Etiquette for Service Writers

July 1st, 2019 by

10 Ways to Improve Phone Conversations Marketing ends when the phone rings. This is your opportunity to bring in new customers and grow your business. It is extremely important to make sure your service writers have proper phone etiquette because they will be the first point of contact for your company. If a service writer