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What is Bot Traffic and What Do Bots Do?

July 10th, 2019 by

Are you seeing a huge spike in the number of users and pageviews on your website seemingly out of nowhere? It could mean that your new marketing campaigns have just kicked in and are giving you improved results. However, if you’re seeing large increases in bounce rate and decreases in average session time, you could

Proper Phone Etiquette for Service Writers

July 1st, 2019 by

10 Ways to Improve Phone Conversations Marketing ends when the phone rings. This is your opportunity to bring in new customers and grow your business. It is extremely important to make sure your service writers have proper phone etiquette because they will be the first point of contact for your company. If a service writer